Our dedicated practice support team continue to support primary health care providers in what has been a challenging 12-month period. Across the year, our team responded to over 4,000 primary health care enquiries
Continued support for
My Health Record across primary health care
Uptake of My Health Record remains a core component of our digital health strategy.
This year, we ran the Enhanced Access Grant for Specialists, which focused on digital health innovation, as well as uptake and utilisation of My Health Record in specialist rooms.
Adelaide PHN is currently sitting in the top 10 of PHNs for specialist engagement across the country.
Over 86% of general practices across the region are registered to participate in My Health Record.
Supporting mental health referrals via the use of secure messaging
From 30 June 2021, our Central Referral Unit ceased accepting fax referrals and committed to only receiving referrals via secure messaging.
Across the year, we supported over 120 practices transitioning to secure messaging by providing software licences and helping configure their current software and workflows.
Secure messaging is a key aspect of the National Digital Health Strategy and helps reduce the reliance on paper-based systems.
Supporting primary health care providers
Our dedicated practice support team continue to support primary health care providers in what has been a challenging 12-month period.
Across the year, our team responded to over 4,000 primary health care enquiries and although COVID-19 restricted face to face visits, our team still attended over 460 appointments with general practice.
Supporting best practice and evidence-based care via free access to the Therapeutic Guidelines
Over 530 primary health care providers have been supported with free access to the Therapeutic Guidelines – a resource providing clear, concise, and evidence-based recommendations for patient management.
Continuing support for the electronic prescribing rollout
Across the year, we provided support to both pharmacy and general practice for the fast-tracked implementation of electronic prescribing across the region.
Our team engaged with over 300 pharmacies to offer support specific to the implementation of electronic prescribing.
Providing the tools to improve health data security in local practice
We continue to fund the PenCS clinical audit tool, which allowed practices to participate in the Practice Incentive Payment for Quality Improvement. Training was also provided, supporting practices to run their own internal data quality activities, and to conduct recalls on high-risk patients.
Across the year, we provided over 240 PenCS licences to general practices within our region.
Supporting access to telehealth
This year, we provided over 70 clinics with access to Healthdirect’s Video Call Platform to support service delivery throughout the pandemic, allowing providers to utilise telehealth and safeguard the wellbeing of their patients.
Since its inception, we’ve seen 320 providers access the service, including general practice, specialists, allied health, and community health centres.
